Tips for Hotels

Reseliva Academy / Tips for Hotels

How to Eliminate Human Errors
with Less Manual Work for Your Online Hotel Reservations.

The more online reservation channel accounts hoteliers have, the more reservations they receive. However, hoteliers have lots of workload in their daily routines.
Less Manuel Work for Online Hotel Reservations
Errors in Updates
Errors in Rates Calculations
Overbooking
Synchronization
Heavy Workload

Errors in Updates

It causes human errors if hoteliers manually update hotel rooms rates and availability in online travel websites. Therefore, hoteliers have to invest in some tools like a channel manager to eliminate human errors with less manual work.

It causes human errors if hoteliers manually update hotel rooms rates and availability in online travel websites. Therefore, hoteliers have to invest in some tools like a channel manager to eliminate human errors with less manual work.

Errors in Rates Calculations

When hoteliers offer special room prices, promotions and discounts, they have to calculate the difference for each room and rate types manually for certain online sales channels. That is hard to manage, so it causes possible human mistakes on the online reservation management processes.
On the other hand, channel manager softwares allow hoteliers to set up special rules for each online booking channel. They simply need to enter a single price and it will be calculated all the room prices for all channels automatically.

When hoteliers offer special room prices, promotions and discounts, they have to calculate the difference for each room and rate types manually for certain online sales channels. That is hard to manage, so it causes possible human mistakes on the online reservation management processes. <br>
On the other hand, channel manager softwares allow hoteliers to set up special rules for each online booking channel. They simply need to enter a single price and it will be calculated all the room prices for all channels automatically.

Synchronization

When a hotel receive a booking through one online booking channel, hotelier have to update room availabilities for all the other sales channels if he donÔÇÖt use a channel manager. The property may become overbooked.
If hotelier use a channel manager, when they receive online reservations, they don't need to do anything for updating the room availabilities because the channel manager automatically updates them.

When a hotel receive a booking through one online booking channel, hotelier have to update room availabilities for all the other sales channels if he donÔÇÖt use a channel manager. The property may become overbooked. <br>
If hotelier use a channel manager, when they receive online reservations, they don't need to do anything for updating the room availabilities because the channel manager automatically updates them.

Overbooking

Hoteliers will be under pressure to close out the booked room on all working booking channels. If they are out of the office at the time, hotel could become overbooked. So, a guest doesnÔÇÖt get the room he/she ordered, this ends up as a bad review.
However, channel manager users prevent the problem of possible overbookings and bad reviews caused by human errors.

Hoteliers will be under pressure to close out the booked room on all working booking channels. If they are out of the office at the time, hotel could become overbooked. So, a guest doesnÔÇÖt get the room he/she ordered, this ends up as a bad review.<br>
However, channel manager users prevent the problem of possible overbookings and bad reviews caused by human errors.

Fewer Reservations

Due to the additional workload of managing more than one type of room, you may decide to only open one room type to online sales. This can mean fewer reservations.
With hotel distribution software - channel manager - hoteliers can open different types of rooms because this creates no extra workload

Due to the additional workload of managing more than one type of room, you may decide to only open one room type to online sales. This can mean fewer reservations. <br>With hotel distribution software - channel manager - hoteliers can open different types of rooms because this creates no extra workload

Heavy Workload

Hotels have to follow each reservation separately but thanks to a channel manager, all online reservations from dlfferent OTAs are on the same screen to manage easily.

Hotels have to follow each reservation separately but thanks to a channel manager, all online reservations from dlfferent OTAs are on the same screen to manage easily.
A well-designed channel manager software can easily avoid any human error that occurs when managing online reservations.
It will thus save receptionists and owners/operators lots of time and stress. But above all, it prevents problems of overbookings and hotel guest dissatisfaction.
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