Booking Engine Frequently Asked Questions

Reseliva hotel booking engine is a web-based software solution that enables hotels to receive direct online reservations.
The booking engine can be installed on a hotel's website, Facebook page and mobile website.
The property retains full control over the software.

Yes, Reseliva booking engine is suitable for all types of accommodation.

It is currently used by thousands of accommodation providers at different types of property (hotels, apartments, boutique hotels, hostels, vacation rentals, bed and breakfasts, motels, guest houses, holiday homes, suite hotels, residences, spa hotels, club hotel resorts, country hotel, beauty farms, etc.)

You don't need to download or install any special program to start using Reseliva booking engine. The system works via the browser (e.g. Internet Explorer, Chrome, Mozilla Firefox).

You can register on our website and set up your Reseliva account within a few minutes.
After registration, we can install Reseliva booking engine on your property's website, Facebook page and/or mobile website (Sign up NOW!)

You simply need to let us know.
Because there are no binding contracts when you use Reseliva, you won't have to pay any penalties if you decide to stop using our services.

The information for installing the booking engine system will be sent to your email address after you create your Reseliva account. You can forward this info to your webmaster and ask him to do the installation.
Alternatively, we can take care of this for you, free of charge.

You simply need to send us your website's FTP information (username and password). If you do not know your FTP, please ask your webmaster.

Yes, it works on all websites.

A reservation calendar box and/or a Reseliva booking engine link will be installed on your website so that your guests can access your booking engine system.
Your current reservation box and links can also be connected to your Reseliva booking engine.

Yes, of course. We can adapt Reseliva booking page to suit the design and image of your own website. We provide this as a complimentary service.

It takes a matter of minutes to register your accommodation with Reseliva. You can then set up your website and start receiving bookings within a few hours.
If you ask our technical team to install the booking engine, it will be ready sooner.

No, you do not need to integrate the booking engine into all channels – you can just use it on your website.

We do not charge any registration fees, set-up fees or monthly/annual subscription charges.
You only pay for using Reseliva when you receive an realized reservation, based on a commission of 3%.
In other words, you only pay for Reseliva when you start reaping the benefits of the system.

We do not collect any form of payment from your guests.
We send you monthly invoices, which you can pay online by credit card in your admin panel.

Reseliva does not sell any 'premium' features. All Reseliva users have full, free access to all features.(Features of Reseliva booking engine)

Free or low-cost systems may offer an attractive package to begin with. However, not all features are included in the starter package and users will find that they need to buy certain modules once they begin using the system. In comparison, all of Reseliva's features are free, including updates and future features.

When all of these factors are taken into consideration, Reseliva offers superior benefits in comparison to competitor solutions, and is also considerably cheaper
(Comparison between Reseliva and free booking engines)

(Comparison between Reseliva and booking buttons provided by online travel websites)

An online control panel allows you to manage all relevant information concerning your property, including inventory, rates and other settings.

Your control panel is accessed with a personal log-in. Individual user profiles can be created for your personnel so that authorisation rights can be set for each member of staff.
Reseliva naturally notifies you of all reservations, messages and other important updates by email, but it remains your full responsibility to check your control panel regularly for these updates.

Yes, you can manually enter offline reservations to your Reseliva extranet. You will not be charged any commission for reservations that you enter via your property admin panel.

We never collect any payments from your guests on your behalf. It remains the hotelier's full responsibility to collect all due payments from guests. Reseliva does not act as an intermediary between you and your guests in any way.

You can choose several methods of payment:
- online payment using your virtual POS or PayPal
- credit card, using your POS device
- payment by bank transfer

For your convenience, your booking engine can be connected to your virtual POS (please contact us concerning this service). Alternatively, you may prefer to process credit cards manually. If this is the case, credit card details will be encrypted and sent to you securely for the purpose of charging deposits, cancellations and no-show penalties.

Yes. Reseliva offers guests the option of using a credit card, PayPal or bank transfer to guarantee their reservations. You can restrict this choice to PayPal or a bank transfer if you do not wish to accept credit cards.
You are also able to accept non-guaranteed reservations, if you do not wish to accept either bank transfers or credit cards..

Since we are not a bank or a credit card processing company, we do not process credit cards online. However, we are able to configure your booking engine to allow online processing. In this case, your customer's credit card details will be submitted to your bank or credit card processing company so that payment can be processed online.

We recommend that you firstly consider if you really need such a service. Many properties do not charge credit cards to guarantee reservations at the time of booking. They simply request the customer's card details when the reservation is made and use the card details to charge cancellation or no-show penalties at a later date if required. The card details can also be input manually into the credit card POS terminal to charge a deposit payment.

Integrating the booking engine with the credit card processing company is only necessary when the property wishes to collect payments instantaneously when the reservation is being made. However, many properties only wish to benefit from the secure transmission of their guests' credit card details. In this case, this integration is unnecessary.

Reseliva provides a multitude of online tools to assist you but does not act as an intermediary between you and your guests in any way. You are responsible for verifying reservations, communicating with your customers, charging credit cards and defining the policies by which reservations are guaranteed.

Reseliva will check the authenticity of a credit card using the available methods, but is in no way responsible for guaranteeing its authenticity, ensuring the validity of a card or the presence of sufficient funds.

Yes. Please have a look at the list of the property management systems that are already connected to Reseliva. If your PMS is not listed, please contact your service provider concerning connection to Reseliva.

If you connect the booking engine with your PMS, all reservations received online via Reseliva booking engine will automatically be transferred to the PMS. In the same way, when you open up/close out rooms on your PMS, this information will be automatically transferred to Reseliva.

Reseliva reservation engine is automatically integrated with Reseliva channel manager. For information about other channel managers, please contact us.

We can design a special booking engine for a group of hotels, which allows visitors to view all available accommodation within the group. This also brings administrative benefits because all hotels can be managed from a single account. Please contact us about our special offers for hotel groups.

Yes, we offer a website development service to help member hotels improve their image and receive more bookings. We always aim to keep development costs to a minimum for hotels.

Reseliva provides a comprehensive solution to help you manage existing guests more effectively.
You are able to use Reseliva to reward your most important guests, offering them exclusive rates and packages on your website, Facebook page, mobile website and TripAdvisor page.

With their personal log-in details, guests can access their personal rates and packages and reserve these directly online. And because Reseliva can be customised for your individual requirements, you can give each guest the personal service that they deserve.

Reseliva is the perfect solution to encourage new customers to book your property.
Why spend so much time and money on advertising and promotion, if your potential customers can't complete their booking online on your website?

With today's demand for 'instant information', customers want to know what facilities you have available and how much they will cost – at the click of a mouse. Offering your customers the benefits of Reseliva allows them to make informed choices about your rooms and reserve your property instantly.
Without online booking, potential customers might be lost to a competitor who offers this facility.

Once you create your Reseliva account, we will send you an email containing a simple line of code. This code should be placed on your existing website to make the mobile website active. You can either do this yourself or forward it to your webmaster. Alternatively, we provide a free installation service.

Reseliva mobile website is free.
There are no fees for installation, monthly usage, license, support, or anything else.
When you receive reservations through your Reseliva mobile website, you will be charged a 3% commission fee.

You can accept the same payment methods for reservations made through Reseliva hotel booking engine and your mobile website.

You can choose several methods of payment:
- online payment using your virtual POS or PayPal
- credit card, using your POS device
- payment by bank transfer

You can organise all the information about your hotel that is displayed on your mobile website (room details, prices, maps, hotel information, hotel and room pictures, promotions, additional services, guest reviews, etc.) in your Reseliva admin panel.

When you start using Reseliva, you will have access to an admin panel where you will be able to manage your reservations and all other features. Reseliva admin panel also allows you to manage reservations made through your mobile website. All Reseliva products can be managed from the one admin panel.

Yes, you can use Reseliva mobile website on its own, without having to use Reseliva's other products.

Once you've created your Reseliva account, you can install your booking engine app on your hotel Facebook page within a matter of minutes. Simply visit Reseliva Facebook app page to find out more!(Installation details)

Yes, you can use Reseliva Facebook app on its own, without having to use Reseliva's other products.

You can accept the same payment methods for reservations made through Reseliva hotel booking engine and your Facebook page.

You can choose several methods of payment:
- online payment using your virtual POS or PayPal
- credit card, using your POS device
- payment by bank transfer

There is no extra charge for using Reseliva Facebook app. We only charge the usual 3% commission for reservations made through your Facebook page.

When you start using Reseliva, you will have access to an admin panel where you will be able to manage your reservations and all other features, including reservations made via Facebook. All Reseliva products can be managed from the one admin panel.

By installing the booking engine on your hotel's Facebook page, you can start receiving reservations via Facebook in the same way as you receive bookings via your hotel website.

To be able to do this, you need to apply to TripConnect or TripAdvisor's Instant Booking app service. You will need to select Reseliva as your booking system in this application, so that your Reseliva account will be connected with the TripAdvisor products of your choice.

When you start using Reseliva, you will have access to an admin panel where you will be able to manage all reservations and features, including reservations made via your TripAdvisor page. All Reseliva products can be managed from the one admin panel.