Hotel Cielo
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Total Rating :
9.2
out of 10
Staff
9.4
Service
9.2
Cleanliness
9.4
Comfort
8.8
Price
8.8
Location
9.5
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Showing 1-5 (Total 34)
10.0
out of 10

Sarah
Solo traveller
 May 14, 2021
- The staff was amazing, helpful and friendly. The food was fresh and tasted homemade, I ate there every day. I did not have hot water in my shower the last 2 days I was there though but it didn’t bother me. I would definitely stay there again
The reply for this comment :
- Good morning Sarah, thank you very much for sharing your experience. We always look forward to guests feedback. We are happy that the vast but positive growth around Playa del Carmen didnt hender your visit. We look forward to your next visit and send you the healthiest and happiest of wishes. Hotel Cielo Team
Staff
10
Service
10
Cleanliness
10
Comfort
10
Price
10
Location
10
10.0
out of 10

Matt Daubenspeck
Solo traveller
 February 03, 2020
"THE PLACE IS GREAT"
- aTMOSPERE GREAT FOOD GREAT STAFF GREAT
The reply for this comment :
- Dear Matt, thank you very much for giving us your experience. We are pleased to know that you enjoyed your stay. We hope to see you again soon, we send you tropical greetings, Alejandra
Staff
10
Service
10
Cleanliness
10
Comfort
10
Price
10
Location
10
10.0
out of 10

Van
Group of friends
 September 30, 2019
"Sept 2019 stay"
- Thank you for being the best hosts. The location, food, room and staff were wonderful. We will highly recommend your hotel to our friends!
Debi and Van Figenshau
The reply for this comment :
- Hi! How have you been? We are pleased to receive such comments, many, many thanks it was really an honor to have them at home. Thanks also for recommending us with friends. Waiting for another opportunity, I remind you of the importance of contacting us directly to our email. Greetings Alejandra and all reception staff
Staff
10
Service
10
Cleanliness
10
Comfort
10
Price
10
Location
10
10.0
out of 10

Rashelle
Mature couple
 December 19, 2018
"Great stay"
- We love Cielo. Great staff, nice rooms.
The reply for this comment :
- 
Staff
10
Service
10
Cleanliness
10
Comfort
10
Price
10
Location
10
10.0
out of 10

Anonymous
Familiy with older children
 December 01, 2018
"Charming hotel"
- My husband, son and I were in the family room with a balcony overlooking the street. The room was spotless, charming and comfortable if a little noisy at night with street traffic and music. The front desk was friendly and helpful. An excellent breakfast to order was served in the on-site restaurant and was included.
The reply for this comment :
- 
Staff
10
Service
10
Cleanliness
10
Comfort
10
Price
10
Location
10
 Next Page
Showing 1-5 (Total 34)
Guest Reviews
Total Rating :
9.2
out of 10
Staff
9.4
Service
9.2
Cleanliness
9.4
Comfort
8.8
Price
8.8
Location
9.5

Sarah
Solo traveller (10.0/10) :

- The staff was amazing, helpful and friendly. The food was fresh and tasted homemade, I ate there every day. I did not have hot water in my shower the last 2 days I was there though but it didn’t bother me. I would definitely stay there again
The reply for this comment :
- Good morning Sarah, thank you very much for sharing your experience. We always look forward to guests feedback. We are happy that the vast but positive growth around Playa del Carmen didnt hender your visit. We look forward to your next visit and send you the healthiest and happiest of wishes. Hotel Cielo Team
Matt Daubenspeck
Solo traveller (10.0/10) :

"THE PLACE IS GREAT"
- aTMOSPERE GREAT FOOD GREAT STAFF GREAT
The reply for this comment :
- Dear Matt, thank you very much for giving us your experience. We are pleased to know that you enjoyed your stay. We hope to see you again soon, we send you tropical greetings, Alejandra
Van
Group of friends (10.0/10) :

"Sept 2019 stay"
- Thank you for being the best hosts. The location, food, room and staff were wonderful. We will highly recommend your hotel to our friends!
Debi and Van Figenshau
The reply for this comment :
- Hi! How have you been? We are pleased to receive such comments, many, many thanks it was really an honor to have them at home. Thanks also for recommending us with friends. Waiting for another opportunity, I remind you of the importance of contacting us directly to our email. Greetings Alejandra and all reception staff
Rashelle
Mature couple (10.0/10) :

"Great stay"
- We love Cielo. Great staff, nice rooms.
The reply for this comment :
- 
Anonymous
Familiy with older children (10.0/10) :

"Charming hotel"
- My husband, son and I were in the family room with a balcony overlooking the street. The room was spotless, charming and comfortable if a little noisy at night with street traffic and music. The front desk was friendly and helpful. An excellent breakfast to order was served in the on-site restaurant and was included.
The reply for this comment :
- 
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