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Total Rating :
7.8
out of 10
Staff
7.8
Service
7.8
Cleanliness
7.7
Comfort
7.8
Price
8.1
Location
7.8
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Showing 1-5 (Total 91)
5.5
out of 10

Anonymous
Group of friends
October 30, 2016
"Used to love Circle Inn"
I used to love Circle inn but this was the first time I didn't enjoy my stay in their hotel. Some of their staff were extremely helpful and kind but others were quite irritating. The first day when they cleaned our room they only put things back to their place. They didn't clean the table, change the glasses, wipe the bathroom floor. We had to call them to come up and clean it again. On our third day, again they didn't clean even when we asked the front desk to do so before leaving at 11am when we came back at 330pm our room still hadn't been cleaned. No one helped bring our bags up to the room or tell us where our room was when we checked in. There was only one guy in the house keeping staff that was very kind and helpful throughout the sta, unfortunately I can't remember his name. Please address your service. I used to love circle inn and I would always recommend my friends and family to stay there but after this experience maybe not anymore. I got the Big Family room and it was so run down and old looking, your smaller rooms are much nicer.

I suggest offering towels for people when they go swimming and not expect us to use our room shower towels for the pool too.

It would also be nice if you didn't have to charge a few just to get an extra pillow. Though it's a very small fee which I don't mind paying. It's not the most comforting thing hearing you have to pay extra just to get an extra pillow. Also why do you guys still have construction? I've been coming here on and off for the past 5 years and at least the last 4 years you constantly have construction so we always wake up to banging of hammers.

I hope you can fix and address just some of the issues we had. I love bacolod and I love staying at Circle Inn as it has the best location.

The reply for this comment :
- Thank you for your comments and rest assured that we will call the relevant staff's attention on the matter. Your other suggestions are definitely issues that we wrestle everyday and try to balance the pros and cons about our charging policies because some items are abused when free.

As for the construction, we renovate on a schedule to make sure our facilities and amenities are up to date (like the Family rooms are due soon as well). As far as I can remember, we have the following works:
2004 - started operations
2005 - added ballrooms
2006 - added Executive Wing and small jacuzzi
2009 - renovated one wing of standard rooms to deluxe rooms
2011 - renovated last wing standard rooms to deluxe rooms and deluxe pool rooms; added 25-meter swimming pool
2016 renovated grand ballroom and minor cladding in lounge area; new tiling will follow

We try to schedule renovations to minimize guests' inconvenience and make it as short and intensive to minimize length of time required.

Hoping for your kind understanding and looking forward to your next visit.
Staff
6
Service
4
Cleanliness
3
Comfort
5
Price
5
Location
10
7.8
out of 10

Anonymous
Young couple
October 27, 2016
Staff 3- this is because front liners should be very welcoming and easy to approach, but front desk officers are really rude and not friendly. They talk unprofessionally, especially the girl who i think is only half filipino. Tall, fair skin with a lot of pimple marks on her face. Plus most do not smile and show and makes you feel unwanted at the hotel. They make you feel that you are such a hassle. We have a resort, plus we do really travel around and explore new places.. so i definitely know how front liners should act and be like. They should be trained more.

Service 8- this is because service staff are really helpful, especially the waiters. You ask them for directions around the place and they really try to tell you what they know about the rides and fares.
But the housekeeping.. Kinda lessened the score because she was knocking at around 3pm and i asked if she can come back at around 4pm to make up the room but she declined and said her shift is only til 330 or something.

Cleanliness 10- well when housekeeper cleaned, she did not disappoint. No traces of cockroaches and other insects that makes us uncomfortable.

Comfort 9- front office people just lessened the comfort plus the really thin walls made the people next door audible. Lights were too dim at night in the room but it was quite okay.
Waiters made it comfty to stay too. And you'll feel safe in the hotel with all the guards and gates.


Price 8

Location 9-good location, has lots of transportation to main roads.
The reply for this comment :
Staff
3
Service
8
Cleanliness
10
Comfort
9
Price
8
Location
9
10.0
out of 10

JOHN ROGER
Mature couple
September 18, 2016
"Urgent Suggestion"
Pls check & replace the toilet water tank FLAPPER in ROOM 215 ( and other rooms as well) to save water. Thank you.
The reply for this comment :
Staff
10
Service
10
Cleanliness
10
Comfort
10
Price
10
Location
10
8.5
out of 10

Edgardo
Young couple
September 05, 2016
"Well Recommended (with minor comments)"
Hotel is best recommended (stayed for Deluxe Room)!

However, for the standard room (our 1st night stay), we encountered some inconvenience as construction is ongoing. That's
why we decided to transfer to Deluxe Room.

I also have minor comments regarding the hotel's promo. Promo was not informed to us prior our check in (Promo: If guests will stay for 3 straight nights and have presented a Petron value card, additional 1 night stay will be given for free).

We should have been informed initially so we'll be aware and present the necessary requirement to avail the promo.

Nonetheless, our stay in the hotel is well recommended.
The reply for this comment :
- Thank you for your comments. The promo we have for Petron cardholders to generate more exposure and bookings from that community. The mechanics therefore has been geared towards getting petron cardholders to book Circle Inn based on Petron's marketing materials to its members. As a result, we offer this promo to cardholders who book in advance based on the marketing materials they saw from Petron.

We do understand your point though and will find better ways to package this promo in the future.
Staff
8
Service
8
Cleanliness
8
Comfort
9
Price
10
Location
8
8.5
out of 10

peter
Solo traveller
June 02, 2016
"great value!!!"
Gustong gusto sa otel ako! Value mabuti dito! Mas mura pagkain at uminom! Kuwarto mabuti!meron tubig mainit sa shower! Otel staff friendly maraming! Maraming salamat sa lahat!!! God bless!!!
The reply for this comment :
Staff
10
Service
10
Cleanliness
10
Comfort
10
Price
10
Location
1
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Showing 1-5 (Total 91)
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