- We enjoyed staying 3 days at this fine resort (Seville villa) . We loved how the villa is designed and how spacious the rooms are. Check-in was extremely slow and complicated, 25 minutes just to check-in! After going to the villa i got a call from the reception that there are still more procedures.. I came back for another 20 minutes! A terrible experience. We orderd food from room service, it was way below average, not what you expect from a 5 star resort. We asked for ice, they told us we have to pay for it! It is basic in all hotels to provide ice for free. The private beach was not clean and has no sand, only stones that would damage your feet. Housekeeping got into the villa without my knowledge or consent.
Check-in was extremely slow and complicated, 25 minutes just to check-in!
After going to the villa i got a call from the reception that there are still more procedures.. I came back for another 20 minutes! A terrible experience.
We orderd food from room service, it was way below average, not what you expect from a 5 star resort.
We asked for ice, they told us we have to pay for it! It is basic in all hotels to provide ice for free.
The private beach was not clean and has no sand, only stones that would damage your feet.
Housekeeping got into the villa without my knowledge or consent.