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Total Rating :
7.8
out of 10
Staff
8
Service
10
Cleanliness
7.5
Comfort
6
Price
8
Location
7
Showing 1-1 (Total 1)
5.5
out of 10

Royce
Family with young children
November 26, 2018
"Missed the Mark"
While I normally enjoy staying at the hotel, this time I was left extremely frustrated and dissatisfied with my experience. In booking the Chalet room for my wife and 18 month old daughter for 2 nights. Not one person from booking through to check in, ever considered that we would be impacted by the 2 thumping loud parties running on the consecutive nights. For us the problem is they were right out the front of our door around the pool and that was a significant problem for our daughter in trying to rest. You only saved face by agreeing to move us to another room the next day but only after us having to extensively complain upon being informed of a second party. You should have told people upon or shortly after they are booking, this wasnt quiet and was basically a nightclub on the front door.
As always the staff are friendly but everyone misses the little things
The reply for this comment :
Staff
6
Service
10
Cleanliness
5
Comfort
2
Price
6
Location
4
10.0
out of 10

Anonymous
Family with young children
July 27, 2018
"Awesome"
Great amenities. Priced right. Only had a hard time parking our car but other than that we had a good sleep.
The reply for this comment :
Staff
10
Service
10
Cleanliness
10
Comfort
10
Price
10
Location
10
Showing 1-1 (Total 1)