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Once you enroll by Reseliva, you will receive an email message containing the link to the configuration panel, which enables you to set up your property in the system.
During the set-up process, a minimum amount of information needs to be entered in order to make your property active. You may then pass to the next step, by installing the necessary script on your website.
The information entered during the initial set-up phase simply activates your system. Once your property is active, you can modify and complete your settings using the admin panel.
The following initial set-up details are minimum requirements:
Enter property details such as name, address, amenities, arrival instructions and upload photos.
Define room types, input minimum and maximum number of guests allowed, upload photos.
Your inventory can be reserved on different rates (for example, half board, full-board, weekend package etc.) At least one rate must be defined for the system to operate. Reseliva is a flexible system which allows you to customize rates by defining properties such as rate description, minimum/maximum stay restrictions, guarantee policies and promotions.
The number of available rooms and their prices must be entered for an initial period. It is always possible to modify these figures later by assigning specific prices and availability for different dates in your admin panel. A room cannot be booked unless price and availability for a specific date have both been defined.
Although the following are not requirements in the set-up process, it is recommended that they be completed before you begin taking reservations:
* Customize Automatic Messages
Automatic messages are generated by certain actions. For example, messages are sent to customers when a booking or cancellation occurs. Some of these messages can be customized to suit your property’s individual requirements, whilst others are default system messages.
*Authorize System Users
Different members of your personnel are assigned access to the system with different levels of authorization, such as Receptionist, Reservations Manager, and General Manager.
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The set-up will be checked by our staff and your property will immediately become active following their approval. However, you need to embed the script in your website which allows visitors to access the booking engine by selecting their desired reservation dates in the reservation box. From this moment on, you can start taking reservations.
We will forward the necessary code to you by email. You can select the code most suited to your requirements and install it on your website (either yourself or your webmaster). Alternatively, we can do this for you if you send us your website access details ('FTP' details, in technical terms).
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Once you have embedded the script in your website and completed the required set-up process (as mentioned above), your website visitors will be able to make reservations through the Reseliva Booking Engine directly from your website.
Administrative tasks (e.g. adjusting prices/availability, creating/editing rates or changing property definitions) and everyday tasks (e.g. viewing or replying to reservations, viewing or sending automatic messages to customers) are both carried out using the Property Admin Panel.
Customers also have access to their own control panel where they can view or edit reservations or send and receive messages.
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After becoming familiar with the basic tasks in Reseliva, you can start to benefit from the more advanced features.
Reseliva offers various modules to enable you to manage your customers effectively.
Every customer booking through your website is registered as a property member and is listed in the customer database.
Customers are divided into companies, agencies and guest members. It is also possible to sub-divide these groups according to your own requirements. Special advantages, such as member benefits, special allocations and even special rates, can then be defined for each group. However, special advantages can also be defined for individual members (such as an important company) by making them 'special members'.
You can invite your preferred booking partners (agencies and companies) to enroll with Reseliva, thereby allowing them to benefit from the special rates, discounts, or allocations that you propose to them. Simply refer to the “invite partner” module provided for this purpose. |
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Reseliva is constantly improving its services to offer more advanced features that will make managing your property even easier and more enjoyable. The following features will be released soon:
Automatic feedback: You will be able to track guest satisfaction through an automated feedback request, sent to guests after check-out.
Statistics: The admin panel will soon keep you informed of important statistics concerning bookings, guests and visitors who came via the Reseliva Booking Engine link.
Booking portal: Your property will be featured on the Reseliva Booking Portal, thus reaching a wider potential market.
More languages: We are increasing the number of languages in which Reseliva is available.
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