1) How do I manage inventory, rates and reservations with Reseliva? Answer Collapse

An online control panel allows you to manage all relevant information concerning your property, including inventory, rates and other settings. Your control panel is accessed with a personal log-in . Individual user profiles can be created for your personnel so that authorisation levels can be individually defined.
Reseliva naturally notifies you of all reservations, messages and other important updates by mail.

2) How can I process credit-card payments online? Answer Collapse

For your convenience, your booking engine can be connected with your virtual POS (please contact us concerning this service). Alternatively, you may prefer to process credit cards manually. If this is the case, credit card details will be encrypted and sent to you securely for the purpose of charging deposits, cancellations and no-shows.

3) Does Reseliva guarantee reservations or verify credit cards? Answer Collapse

No. Reseliva provides a multitude of online tools to assist you but does not act as an intermediary between you and your customers in any way. You are responsible for verifying reservations, communicating with your customers, charging credit cards and defining the policies by which reservations are guaranteed.
Reseliva will check the authenticity of a credit card using the available methods, but is in no way responsible for guaranteeing its authenticity, ensuring the validity of a card or the presence of sufficient funds.

4) Can Reseliva install the necessary code on my website? Answer Collapse

If your webmaster is unable to install the code on your website, we can take care of installing it for you. You simply need to ask your webmaster to send us the FTP details of your website host (username and password) and we will do the rest.

5) How does Reseliva help me attract new customers? Answer Collapse

Reseliva is the perfect solution to encourage new customers to book your property. Why spend so much time and money on advertising and promotion, if your potential customers can’t complete their booking on line? With today’s demand for “instant information”, customers want to know what facilities you have available and how much they will cost – at the click of a mouse. Offering your customers the benefits of Reseliva allows them to make informed choices about your rooms and reserve your property instantly. Without online booking, potential customers might be lost to a competitor who offers this facility.

6) What are the advantages of Reseliva for my existing customers? Answer Collapse

Your existing customers will find the Reseliva reservation process very easy. When a customer books at your property, their details are stored in the Reseliva system. This means that their future reservations at your property are even quicker and even easier to make.

Reseliva also offers you a comprehensive solution to help you manage existing customers more effectively. You are able to use Reseliva to reward your most important guests, offering them exclusive rates and packages. With their personal log in, customers can access their personal rates and packages and reserve these directly on line. And because Reseliva can be customised for your individual requirements, you can give each guest the personal service that they deserve.

7) What about no-shows and cancellations? Does Reseliva charge the normal fee for these? Answer Collapse

No, the nominal administrative fee is not applied to no-shows and cancellations.